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How lemon212 Handles Your Account and Rights

These legal terms set out how your account, your data, and your transactions — including those processed through DANA, OVO, and GoPay — are managed on lemon212. Availability of services depends on local law and is accessible only where eligible regions permit.

Account TermsPrivacy PolicyCookie UseDANA, OVO, GoPay DataContact Rights
lemon212 How lemon212 Handles Your Account and Rights
ACCOUNT PROTECTION DETAIL

How We Handle Data, Cookies and Account Security

Understanding exactly what we do with your information is something you deserve a straight answer on. Here is how each area works in practice — from the moment you log in to the moment you request a withdrawal via OVO or DANA.

Data Handling

Personal data collected at account registration — name, contact details, preferred wallet — is used only to operate your account. We do not sell or share it with advertisers. Data is stored on servers with encryption in place.

Cookie Use

We use session cookies to keep you logged in and to remember your last-used payment method, such as GoPay or DANA. You can adjust cookie settings in your browser, though some account features may be affected.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice unusual activity on your account, contact support immediately through live chat so we can place a temporary hold.

Data Requests

You can request a copy of the data we hold on your account, ask for corrections, or request deletion where local law in Indonesia allows it. Submit your request via email or live chat with your account ID.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to request a copy of your data, or need to raise a concern about how your account information is handled, our support team is the right starting point. Reach out through any of the channels below and we'll direct your query to the right person.

Team online

Live Chat

Open the chat widget from your account dashboard to connect with our team directly. Live chat is available for account-related and policy questions on a priority basis.

Email Support

Send your legal or data query to our support email address. Include your registered account details so we can locate your record and respond accurately.

Account Help Centre

Visit the Help section from your account menu for written answers to common policy questions, including how to request data removal or update your wallet details.

Common Questions About Your Rights and Our Policy

These are the questions we hear most often when it comes to account terms, data, and legal conditions. If your question isn't covered here, our support team handles policy queries directly.

Yes. Send a data access request via email or live chat with your account ID. We will confirm what information we hold and provide it in a readable format where local law permits.

Wallet data from DANA or OVO is used only to process and verify that specific transaction. We do not store your full wallet credentials or use payment data for any purpose beyond completing your deposit.

Session cookies are active to keep your login state and remember your preferred payment method. You can manage these through your mobile browser settings, though it may affect how your account session behaves.

When you close your account, we retain records only as long as legally required under applicable rules in Indonesia. Data not subject to retention obligations is deleted from active systems.

Yes. Service availability depends on local law and is only accessible where eligible regions permit. Players in Bekasi or Palembang should confirm that access aligns with the rules that apply in their location.

Contact support via live chat or email with your transaction reference and account ID. Policy concerns are escalated internally and we aim to acknowledge your report and provide a clear next step.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.